TERMS AND CONDITIONS

By using this site, by making booking with vnairline.org (Managed by Viettrend Co, Ltd), you acknowledged read and accept these Terms & Conditions and agree not to violate our policies.

ACCEPTANCE OF TERMS

In these Terms and Conditions “we, our, us, company” refers to vnairline.org, an online portal for flights booking in/out Southeast Asia. “You" refers to the individual person creating an account with us and/or making a reservation/booking through us. This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the booking is made. Your use of this website including the use of your booking, your account, and the site information, constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website and should leave immediately.
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

MODIFICATION

vnairline.org reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

FLIGHT BOOKING
To make online your flights reservation, please go to the following website to book your expected flights:

vnairline.org

You are solely responsible for entering correct information on our website.

The information we need:

• Name of passengers (as it appears in passports)
• Contact information (phone number and email address)
• Passport numbers
• Your nationality
• The exact dates of travelling
• Your preferred flight(s) or expected time
• Type of ticket you would require (Economy class or Business class)
• The payment method you would choose (your name on credit card & billing address if payment by credit card)
• Number of children (noted with ages at the time of travel) accompanied (if any)

The booking is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will issue & send E-tickets/paper tickets to you.
RATES
Unless specified otherwise, rates are quoted in US dollars. The fares rates are for one way or two ways/ round trip, either Economy class or Business class, including airport tax, airport fees & service charge. Also, baggage allowance is also included in our total fare for Vietnam Airlines’ flights. For Jetstar and Vietjet Air’s flight, baggage fee will be applied.

BOOKING GUARANTEE
In order to guarantee your air ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email.

PAYMENT
We accept payment through all major credit cards (Visa, Master, & JCB). You can purchase directly on our website, or we can provide you with a secure payment link after booking have been confirmed. In both ways, we will only proceed with the payment after reconfirming with you. For payment made directly on our website: it will be put on review and our customer service staff will follow up with your booking & payment shortly to confirm your booking by sending reservation code & e-ticket receipt (s). For protection purposes, in some cases, we will need you to fill in our credit card authorization letter & send us related documents (Enclose the color copy 2 side of card + Passport) to verify the transaction. We are also not responsible for any charges that may be levied by issuing bank.

TIME FOR CONFIRMING SERVICE
After your payment is gone through successfully, air ticket will be issued and sent back your registered email together with full instruction within 5- 10 minutes in business time. In some case, your order will be reviewed and the review will take up to 3 - 8 working hours as mentioned on our received payment notification.

Our reservation is completed once the confirmation email is sent to the email address you provided. You are required to notify us by writing to email support@vnairline.org in case of you do not receive confirmation in time.

If no email informing us that you do not receive the confirmation email within 24 hours, the service is understood to be completed.

We are not responsible for any delay/loss caused by the Wrong email addresses provided by customers or the situation that customers do not notify us by email that confirmation is not received.

CANCELLATION
If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our cancellation charge will be applied differently based on the fare types & the time of cancellation and each airlines. We will pass on to you all details of any cancellation policy with our reply upon demand. Please see the fare rule for cancellation HERE.

We are not responsible in case you do not arrive at the airport to check-in on ticketed flight date. You will be required to comply with the airline's cancellation regulations and Fare Rules.

We are not responsible in case you refuse to use your ticket(s) due to your personal reasons. In this case, you will have to comply with the airline's cancellation regulations and Fare Rules.

In the case that you refuse to use your ticket(s) due to force majeure reasons such as natural disasters, epidemics, wars, terrorism, strikes and other unpredictable circumstances affecting your use, you and us will have to follow the airline's decision, cancellation rules and policies.

In the case that you want to have refund as travel voucher credit, we can support to issue our travel voucher credit to you. However, the total amount of travel voucher credit will not included any added fee (cancellation fee; operation fee; service fee; etc.) as our notice. We will inform you by email if there are any difference.

REFUNDS
Refunds and their methods will be made as agreed between you and vnairline.org for unused services and timely cancellations. We will pass to you all information before we can process this refund.

DELAY

The delay or cancellation flight is not the desire of airlines and passengers. Vietnam Airways shall make every effort to take care of you as well as possible due to our fault. We sincerely apologize and hope to receive your sympathy. Please refer to our policies about delay as follows:

- If the time of your flight is delayed by over 2 hours (both earlier departure and late departure), you are allowed changing your flight time into the closest time to your old flight time. In this situation, no changing fee is applied.

- If the time of your flight is delayed by over 6 hours (both earlier departure and late departure), You are allowed requesting a cancellation and full refund. In this situation, no cancellation fee is applied.

- If your flight time is delayed hours (both earlier departure and late departure) at the airport, please contact airport staff for assistance. In this situation, we will follow airlines’ regulation and decision.

- For flights operated by Vietjet Air and Thai Vietjet Air, customers will not be refunded in cash or money to customers' bank account/credit card in all cases. You will receive a refund in the form of a Credit Shall that is valid within 365 days from the date you submit your refund request.

Important Note:

- We always email to you about schedule change as soon as we receive delay notification from airlines. Please turn on the email notification, check inbox / spam box regularly to not miss our email. We are not responsible for any delay/loss caused by the wrong email addresses provided by customers or the situation that customers do not check email carefully.

- Kindly send us your change/cancellation request to support@vnairline.org at least 24 hours before your departing time to be supported. Out of the limitation of time, no cancellation/ change in delay case is applied.

- If you request a cancellation/ refund after your departure time, you will have to follow the Fare rules of airlines which are shown when booking.

- From February 2020, the epidemic of Covid-19 / SAR-COV-2 is still complicated, so many Vietnam Domestic and international flights may be changed in departure time or cancelled.

In the event of flight cancellation and change, the agreement for cancellation or change of flight time will completely depend on the agreement of vietnamairways.org and the customer.

- The agreement will be accepted and confirmed as follows:

+ Via email between support@vnairline.org and the email which customers use to book tickets on vnairline.org
+ We only accept the content of agreement based on the latest email between support@vnairline.org and customer’s email.
+ After the agreement between vnairline.org and the customer has been confirmed by email, we do not accept the terms and conditions/agreements from other third parties.

PRIVACY

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.

LEGALITY
The performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of vnairline.org 's (VIETTREND CO, LTD) right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by this website with respect to such use. Any rights not expressly granted herein are reserved.

SPECIAL NOTE

vnairline.org is a third party booking agent and managed by VIETTREND CO, LTD, which allow customers to reserve train ticket online in advance. All above things belong to Rights of VietTrend and don’t violated any information on our website.

VIETNAM DOMESTIC FARE RULES

Fare Type	Change	Cancellation	Priority check-in	Advanced Seat
Business Flex J, C	Permitted without fee	- Before Departure time: USD 30 - On/After Departure time: USD 30 (Exception for Lunar New Year period: USD 45)	Allowed	Not allowed
Business Classic D, I	Permitted with fee: USD 15	Permitted with fee: USD 30	Allowed	Not allowed
Economy Flex Y, B, M, S	- Permitted without fee (Exception for Lunar New Year period) - On New for Lunar New Year period + Before Departure time: USD 15 + On/After Departure time: USD 30	- Before Departure time: USD 30 - On/After Departure time: USD 30 (Exception for Lunar New Year period: USD 45)	Allowed	Not allowed
Economy Classic K, L, Q, N, R	- Before Departure time: USD 15 - On/After Departure time: USD 30	- Before Departure time: USD 30 - On/After Departure time: USD 45	Not allowed	Not allowed
Economy Lite T, E	- Before Departure time: USD 30 - On/After Departure time: Not permitted	Not permitted	Not allowed	Not allowed
Economy Super Lite A, G, P	Not permitted	Not permitted	Not allowed	Not allowed

General Fare Rules:

Combination: permitted. Most restricted condition applied.
Change - Cancellation:

Change: Permitted to equal or higher fare only.
Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
Passenger have to pay fare difference and change fee (if any)

Change fee:

Multiple change fee: Highest change fee of all change fare component applied.
Refund change fee is not permitted.

From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM VIETNAM

Fare Type	Arrial	Change fee	Cancellation fee	Priority check-in	Advanced Seat	Check-in Baggage
Business Flex J, C	To Europe/ Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Business Flex J, C	To South East Asia, United States, North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Business Classic D, I	To Europe/ Australia	Charged USD50	Charged USD80	Allowed	Allowed	Yes
Business Classic D, I	To South East Asia, United States, North East Asia	Charged USD20	Charged USD50	Allowed	Allowed	Yes
Premium Economy Flex W	To Europe/ Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Premium Economy Flex W	To South East Asia, United States, North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Premium Economy Classic Z, U	To Europe/ Australia	Charged USD50	Charged USD80	Allowed	Allowed	Yes
Premium Economy Classic Z, U	To South East Asia, United States, North East Asia	Charged USD20	Charged USD50	Allowed	Allowed	Yes
Economy Flex Y, M, B, S	To Europe/ Australia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD50	1. Before ticketed flight date: charged USD30 2. On/After ticketed flight date: charged USD80	Not allowed	Allowed	Yes
Economy Flex Y, M, B, S	To South East Asia, United States, North East Asia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD20	1. Before ticketed flight date: charged USD30 2. On/After ticketed flight date: charged USD80	Not allowed	Allowed	Yes
Economy Classic H, K, L, Q, N, R	To Europe/ Australia	Charged: - Before ticketed flight date: USD20 - On/After ticketed flight date: USD50	Charged: - Before ticketed flight date: USD80 - On/After ticketed flight date: USD130	Not allowed	Allowed	Yes
Economy Classic H, K, L, Q, N, R	To South East Asia, United States, North East Asia	Charged: - Before ticketed flight date: USD20 - On/After ticketed flight date: USD50	Charged: - Before ticketed flight date: USD50 - On/After ticketed flight date: USD80	Not allowed	Allowed	Yes
Economy Lite T, A, E	To Europe/ Australia	Charged: - Before ticketed flight date: USD100 - On/After ticketed flight date: USD150	Charged: - Before ticketed flight date: USD130 - On/After ticketed flight date: USD180	Not allowed	Not allowed	Yes
Economy Lite T, A, E	To South East Asia, United States, North East Asia	Charged: - Before ticketed flight date: USD50 - On/After ticketed flight date: USD80	Charged: - Before ticketed flight date: USD80 - On/After ticketed flight date: USD110	Not allowed	Not allowed	Yes
Economy Super Lite G, P	To Europe/ Australia	Charged USD150	Charged USD180	Not allowed	Not allowed	Yes
Economy Super Lite G, P	To South East Asia, United States, North East Asia	Charged USD80	Charged USD110	Not allowed	Not allowed	HAN/SGN/DAD/CXR/VDO to BKK/SGN/KUL/CGK: No Others: Yes

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM OUTSIDE VIETNAM

Fare Type	Departure	Change fee	Cancellation fee	Priority check-in	Advanced Seat	Check-in Baggage
Business Flex J, C	From South East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Korea	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From United States	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Europe	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	Japan	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Taiwan, China	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Russia	Permitted without fee	Permitted without fee	Allowed	Allowed	Yes
Business Classic D, I	From South East Asia	Charged USD20/ SGD30/ THB720/ MYR85/ IDR290000	Charged USD50/ SGD75/ THB1800/ MYR210/ IDR725000	Allowed	Allowed	Yes
	From Korea	Charged KRW30000, except for rebook: free	Charged KRW60000	Allowed	Allowed	Yes
	From North East Asia	Charged CNY130/ HKD360	Charged CNY320/ HKD620	Allowed	Allowed	Yes
	From Australia	Charged AUD50	Charged AUD95	Allowed	Allowed	Yes
	From United States	Charged USD20	Charged USD50	Allowed	Allowed	Yes
	From Europe	Charged EUR/GBP75	Charged EUR/GBP100	Allowed	Allowed	Yes
	From Japan	Charged JPY15000	Charged JPY18200	Allowed	Allowed	Yes
	From Taiwan, China	Free	Charged TWD1400	Allowed	Allowed	Yes
	From Russia	Charged EUR100	Charged EUR130	Allowed	Allowed	Yes
Premium Economy Flex W	From South East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Korea	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From United States	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Europe	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Japan	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Taiwan, China	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Russia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Premium Economy Classic Z, U	From South East Asia	Charged USD20/ SGD30/ THB720/ MYR85/ IDR290000	Charged USD50/ SGD70/ THB1670/ MYR210/ IDR690000	Allowed	Allowed	Yes
	From Korea	Charged KRW30000, except for rebook: free	Charged KRW75000	Allowed	Allowed	Yes
	From North East Asia	Charged CNY130/HKD360	Charged CNY330/HKD590	Allowed	Allowed	Yes
	From Australia	Charged AUD50	Charged AUD95	Allowed	Allowed	Yes
	From United States	Charged USD20	Charged USD50	Allowed	Allowed	Yes
	From Europe	Charged EUR/GBP75	Charged EUR/GBP100	Allowed	Allowed	Yes
	From Japan	Charged JPY15000	Charged JPY18200	Allowed	Allowed	Yes
	From Taiwan, China	Free	Charged TWD1400	Allowed	Allowed	Yes
	From Russia	Charged EUR100	Charged EUR130	Allowed	Allowed	Yes
Economy Flex Y, M, B, S	From South East Asia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD20/ SGD30/ THB720/ MYR85/ IDR290000	1. Before ticketed flight date: charged USD30/ SGD40/ THB720/ MYR85/ IDR290000 2. On/After ticketed flight date: charged USD50/ SGD70/ THB1670/ MYR210/ IDR690000	Not allowed	Allowed	Yes
	From Korea	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged KRW30000, except for rebook: free	1. Before ticketed flight date: Charged KRW35000 2. On/After ticketed flight date: Charged KRW75000	Not allowed	Allowed	Yes
	From North East Asia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged CNY130/HKD360	1. Before ticketed flight date: Charged CNY200/HKD230 2. On/After ticketed flight date: Charged CNY330/HKD590	Not allowed	Allowed	Yes
	From Australia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged AUD50	1. Before ticketed flight date: Charged AUD45 2. On/After ticketed flight date: Charged AUD95	Not allowed	Allowed	Yes
	From United States	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD20	1. Before ticketed flight date: charged USD30 2. On/After ticketed flight date: charged USD50	Not allowed	Allowed	Yes
	From Europe	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged EUR/GBP75	1. Before ticketed flight date: charged EUR/GBP25 2. On/After ticketed flight date: charged EUR/GBP100	Not allowed	Allowed	Yes
	From Japan	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged JPY15000	1. Before ticketed flight date: Charged JPY3200 2. On/After ticketed flight date: Charged JPY18200	Not allowed	Allowed	Yes
	From Taiwan, China	Free	1. Before ticketed flight date: Charged TWD900 2. On/After ticketed flight date: Charged TWD1600	Not allowed	Allowed	Yes
	From Russia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged EUR100	1. Before ticketed flight date: Charged EUR30 2. On/After ticketed flight date: charged EUR130	Not allowed	Allowed	Yes
Economy Classic H, K, L, Q, N, R	From South East Asia	Charged: - Before ticketed flight date: USD20/ SGD30/ THB720/ MYR85/ IDR290000 - On/After ticketed flight date: USD50/ SGD70/ THB1800/ MYR215/ IDR720000	Charged: - Before ticketed flight date: USD50/ SGD70/ THB1670/ MYR210/ IDR690000 - On/After ticketed flight date: USD80/ SGD110/ THB2750/ MYR340/ IDR1120000	Not allowed	Allowed	Yes
	From Korea	Charged: - Before ticketed flight date: KRW30000, except for rebook: free - On/After ticketed flight date: KRW60000, except for rebook: free	Charged: - Before ticketed flight date: KRW65000 - On/After ticketed flight date: KRW95000	Not allowed	Allowed	Yes
	From North East Asia	Charged: - Before ticketed flight date: CNY130/HKD360 - On/After ticketed flight date: CNY320/HKD510	Charged: - Before ticketed flight date: CNY330/HKD590 - On/After ticketed flight date: CNY520/HKD740	Not allowed	Allowed	Yes
	From Australia	Charged: - Before ticketed flight date: AUD50 - On/After ticketed flight date: AUD150	Charged: - Before ticketed flight date: AUD95 - On/After ticketed flight date: AUD195	Not allowed	Allowed	Yes
	From United States	Charged: - Before ticketed flight date: USD20 - On/After ticketed flight date: USD50	Charged: - Before ticketed flight date: USD50 - On/After ticketed flight date: USD80	Not allowed	Allowed	Yes
	From Europe	Charged: - Before ticketed flight date: EUR/GBP75 - On/After ticketed flight date: EUR/GBP100	Charged: - Before ticketed flight date: EUR/GBP100 - On/After ticketed flight date: EUR/GBP130	Not allowed	Allowed	Yes
	From Japan	Charged: - Before ticketed flight date: JPY15000 - On/After ticketed flight date: JPY25000	Charged: - Before ticketed flight date: JPY18200 - On/After ticketed flight date: JPY28200	Not allowed	Allowed	Yes
	From Taiwan, China	Free	Charged: - Before ticketed flight date: TWD1600 - On/After ticketed flight date: TWD1600	Not allowed	Allowed	Yes
	From Russia	Charged: - Before ticketed flight date: EUR100 - On/After ticketed flight date: EUR150	Charged: - Before ticketed flight date: EUR130 - On/After ticketed flight date: EUR180	Not allowed	Allowed	Yes
Economy Lite T, E, A	From South East Asia	Charged: - Before ticketed flight date: 50USD/ 70SGD/ 1700THB/ 215MYR/ 3600INR/ 190AED/ 730000IDR - On/After ticketed flight date: 80USD/ 115SGD/ 2700THB/ 350MYR/ 5700INR/ 300AED/ 1250000IDR	Charged: - Before ticketed flight date: USD80/ SGD110/ THB2750/ MYR340/ IDR1120000 - On/After ticketed flight date: 110USD/ 145SGD/ 3650THB/ 475MYR/ 7800INR/ 410AED/ 1650000IDR	Not allowed	Not allowed	Yes
	From Korea	Charged: - Before ticketed flight date: KRW60000, except for rebook: free - On/After ticketed flight date: KRW90000, except for rebook: free	Charged: - Before ticketed flight date: KRW95000 - On/After ticketed flight date: KRW125000	Not allowed	Not allowed	Yes
	From North East Asia	Charged: - Before ticketed flight date: CNY450/HKD510 - On/After ticketed flight date: CNY450/HKD510	Charged: - Before ticketed flight date: CNY650/HKD740 - On/After ticketed flight date: CNY800/HKD930	Not allowed	Not allowed	Yes
	From Australia	Charged: - Before ticketed flight date: AUD150 - On/After ticketed flight date: AUD250	Charged: - Before ticketed flight date: AUD195 - On/After ticketed flight date: AUD295	Not allowed	Not allowed	Yes
	From United States	Charged: - Before ticketed flight date: USD100 - On/After ticketed flight date: USD150	Charged: - Before ticketed flight date: USD130 - On/After ticketed flight date: USD180	Not allowed	Not allowed	Yes
	From Europe	Charged EUR/GBP150	Charged EUR/GBP180	Not allowed	Not allowed	Yes
	From Japan	Charged JPY25000	Charged JPY28200	Not allowed	Not allowed	Yes
	From Taiwan, China	Charged TWD700, except for: Revalidate/Reissue/Exchange for rebook: free	Charged TWD1400	Not allowed	Not allowed	Yes
	From Russia	Charged: - Before ticketed flight date: EUR150 - On/After ticketed flight date: EUR250	Charged: - Before ticketed flight date: EUR180 - On/After ticketed flight date: EUR280	Not allowed	Not allowed	Yes
Economy Super Lite G, P	From South East Asia	Charged 80USD/ 115SGD/ 2700THB/ 350MYR/ 5700INR/ 300AED/ 1250000IDR	Charged 110USD/ 145SGD/ 3650THB/ 475MYR/ 7800INR/ 410AED/ 1650000IDR	Not allowed	Not allowed	BKK/SGN/KUL/CGK to HAN/SGN/DAD/CXR/VDO: No Others: Yes
	From Korea	Charged KRW90000	Charged KRW125000	Not allowed	Not allowed	Yes
	From North East Asia	Charged CNY600/HKD700	Charged CNY800/HKD930	Not allowed	Not allowed	Yes
	From Australia	Charged AUD250	Charged AUD295	Not allowed	Not allowed	Yes
	From United States	Charged USD150	Charged USD210	Not allowed	Not allowed	Yes
	From Europe	Charged EUR/GBP150	Charged EUR/GBP210	Not allowed	Not allowed	Yes
	From Japan	Charged JPY25000	Charged JPY28200	Not allowed	Not allowed	Yes
	From Taiwan, China	Charged TWD1000, except for: Revalidate/Reissue/Exchange for rebook: free	Charged TWD1900	Not allowed	Not allowed	Yes
	From Russia	Charged EUR250	Charged EUR280	Not allowed	Not allowed	Yes

General Fare Rules:

Combination:

Permitted. Most restricted condition applied.

Extension:

Economy Lite: Not permitted.
Other Fare Type: Permitted. Passenger have to pay fare difference and change fee (if any).

Change - Cancellation:

Change: Permitted to equal or higher fare only.
Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
Passenger have to pay fare difference and change fee (if any).

Change fee:

Multiple change fee: Highest change fee of all change fare component applied.
Refund change fee is not permitted.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

Vietjet Conditions

(*) Promotion tickets will be applied with Promo fare.

Conditions	SKYBOSS	ECO	PROMO
Changes in name	- Applicable to the whole journey - Charge fee of change and difference in fare, if any	- Applicable to the whole journey - Charge fee of change and difference in fare, if any	Not permitted
Changes in itinerary	- Free of charge - Charge difference in fare, if any	Charge fee of change and difference in fare, if any	Charge fee of change and difference in fare, if any
Upgrade		Charge fee of change and difference in fare	Charge fee of change and difference in fare
Change condition	24 hours before departure	24 hours before departure	24 hours before departure
Reserved validity	Not Available	Not Available	Not Available
Refund/Cancelation	Not Available	Not Available	Not Available
Hand baggage	10 kg	07 kg	07 kg
Checked baggage	30 kg	Purchase	Purchase

Jetstar Conditions

Conditions	MAX	PLUS	ECONOMY
Changes in name	- Free of charge - Charge difference in fare, if any	- Free of charge - Charge difference in fare, if any	- Not permitted
Changes in date, time	- Free of charge - Charge difference in fare, if any	- Free of charge - Charge difference in fare, if any	Charge fee of change and difference in fare, if any
Changes in itinerary	Not permitted	Not permitted	Not permitted
Upgrade		Charge fee of change and difference in fare	Charge fee of change and difference in fare
Change condition	24 hours before departure	24 hours before departure	24 hours before departure
Reserved validity	Not Available	Not Available	Not Available
Refund/Cancelation	Permit with fee	Not Available	Not Available
Hand baggage	07 kg	07 kg	07 kg
Checked baggage	30 kg	20 kg	Purchase

FARE RULES OF INTERNATIONAL AIRLINES

- In case you choose an international flight, which is not one of four domestic airlines in Vietnam: Vietnam Airlines, Vietjet Air, Jetstar Pacific Airlines and Bamboo Airways, please accept the following fare rules:

Fare Rules:

• In case you want to know fare rules/ conditions of your expected ticket before payment, please contact us in advance by email, online chat, hotline. We will support you to choose the appropriate ticket class which is in accordance with your travel plan.

• Due to the regulations of refund, cancellation and change depending on the flight dates, time of ticket issuance, itinerary, ticket conditions, cancellation/ change policies will not be notified to you when you book flights. By booking and payment, you accept all fare rules of the international airlines that we will announce later.

• In case you make a successful booking and payment, that means you accept all conditions of cancellation, change and refund that we will notify later.

We are not responsible in case you think that you have not been informed of the fare conditions and terms before booking and payment.

BAGGAGE POLICY – APPLIED FOR INTERNATIONAL FLIGHTS OF INTERNATIONAL AIRLINES.

In case you choose international flights, which are not one of four domestic airlines in Vietnam: Vietnam Airlines, Vietjet Air, Jetstar Pacific Airlines and Bamboo Airways, please accept the following baggage allowance/policies:

• You will have hand luggage/ carry-on baggage in accordance with the regulations of international airlines. We will inform you in the confirmation email later. Checked baggage is not included in the fares of all international airlines. Please choose the appropriate luggage package when booking. We are not responsible in case you think that you have not been informed of the baggage policies/ regulations before booking and payment.

• In case you want to add luggage after the ticket has been issued, please email us to support@vnairline.org for assistance.

• In case you make a successful booking and payment, that means you have accepted all our baggage policies/ regulations that we will notify later.

Important note: Please email 24 hours before the flight time so we can support you online. In case you send the request out of the time limit, we will not serve and please request assistance directly at the check-in counter.

DELAY

Important Note:

- Kindly send us your change/cancellation request to support@vietnamairways.org at least 24 hours before your departing time to be supported. Out of the limitation of time, no cancellation/ change in delay case is applied.

- If you request a cancellation/ refund after your departure time, you will have to follow the Fare rules of airlines which are shown when booking.

- From February 2020, the epidemic of Covid-19 / SAR-COV-2 is still complicated, so many Vietnam Domestic and international flights may be changed in departure time or cancelled.

In the event of flight cancellation and change, the agreement for cancellation or change of flight time will completely depend on the agreement of vietnamairways.org and the customer.

- The agreement will be accepted and confirmed as follows: