FARE RULES

VIETNAM DOMESTIC FARE RULES

Applied for tickets issued from August 6, 2019 and flight operated by Vietnam Airlines only

Fare Type

Change

Cancellation

Priority check-in

Checked baggage

Business Flex

J, C

Permitted without fee

- Before Departure time: USD 100

- On/After Departure time: USD 200

Allowed

01 piece (32kg)

Business Classic

D, I

Permitted with fee: USD 30

- Before Departure time: USD 100

- On/After Departure time: USD 200

Allowed

01 piece (32kg)

Economy Flex

B, M

- Permitted without fee (Exception for Lunar New Year period)

- On New for Lunar New Year period

+ Before Departure time: USD 15

+ On/After Departure time: USD 30

- Before Departure time: USD 50

- On/After Departure time: USD 75

Allowed

01 piece (23kg)

Economy Classic

S, H, K, L

- Before Departure time: USD 30

- On/After Departure time: USD 45

- Before Departure time: USD 50

- On/After Departure time: USD 100

Not allowed

01 piece (23kg)

Economy Lite

Q, N, R, T, E

- Before Departure time: USD 30

- On/After Departure time: Not permitted

- Before Departure time: USD 50

- On/After Departure time: Not permitted

Not allowed

01 piece (23kg)

Economy

Q, N, R, T, E, S, H, K, L, B, M

- Before Departure time: USD 30

- On/After Departure time: USD 80

- Before Departure time: USD 50

- On/After Departure time: USD 100

Not allowed 01 piece (23kg)

Economy Super Lite

A, G, P

Not permitted

Not permitted

Not allowed

No

General Fare Rules:

  1. Combination: permitted. Most restricted condition applied.
  2. Change - Cancellation:
  • Change: Permitted to equal or higher fare only.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  • Passenger have to pay fare difference and change fee (if any)
  1. Change fee:
  • Multiple change fee: Highest change fee of all change fare component applied.
  • Refund change fee is not permitted.
  1. From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM VIETNAM

Fare Type

Arrial

Change fee

Cancellation fee

Priority check-in

Advanced Seat

Check-in Baggage

Business Flex

J, C

To Europe/ Australia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

Business Classic

D, I

To Europe/ Australia

Charged USD50

Charged USD150

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

Charged USD20

Charged USD100

Allowed

Allowed

Yes

Premium Economy Flex

W

To Europe/ Australia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

Premium Economy Classic

Z, U

To Europe/ Australia

Charged USD50

Charged USD150

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

Charged USD20

Charged USD200

Allowed

Allowed

Yes

Economy Flex

Y/M/B

To Europe/ Australia

1. Before ticketed flight date: free
2. On/After ticketed flight date:
- Y booking class: free
- M/B/S booking class: charged USD50

1. Before ticketed flight date: charged USD100
2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

1. Before ticketed flight date: free
2. On/After ticketed flight date:
- Y booking class: free
- M/B/S booking class: charged USD20

1. Before ticketed flight date: charged USD100
2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

Economy Classic

S/H/K/L/Q

To Europe/ Australia

Charged:
- Before ticketed flight date: USD20
- On/After ticketed flight date: USD50

Charged:
- Before ticketed flight date: USD150
- On/After ticketed flight date: USD200

Not allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

Charged:
- Before ticketed flight date: USD20
- On/After ticketed flight date: USD50

Charged:
- Before ticketed flight date: USD150
- On/After ticketed flight date: USD200

Not allowed

Allowed

Yes

Economy Lite

N/R/T/E

To Europe/ Australia

Charged:
- Before ticketed flight date: USD100
- On/After ticketed flight date: USD150

Charged:
- Before ticketed flight date: USD200
- On/After ticketed flight date: USD250

Not allowed

Not allowed

Yes

To South East Asia,

United States,

North East Asia

Charged:
- Before ticketed flight date: USD60
- On/After ticketed flight date: USD80

Charged:
- Before ticketed flight date: USD150
- On/After ticketed flight date: USD200

Not allowed

Not allowed

Yes

Economy

N/R/T/E/S/H/K/L/Q/Y/M/B

To Europe/ Australia Charged:
- Before ticketed flight date: USD100
- On/After ticketed flight date: USD150
Charged:
- Before ticketed flight date: USD200
- On/After ticketed flight date: USD250
Not allowed Not allowed Yes

To South East Asia

United States

North East Asia

Charged:
- Before ticketed flight date: USD60
- On/After ticketed flight date: USD80
Charged:
- Before ticketed flight date: USD150
- On/After ticketed flight date: USD200
Not allowed Not allowed Yes

Economy Super Lite

A/G/P

To Europe/ Australia

Charged USD150

Charged USD250

Not allowed

Not allowed

Yes

To South East Asia,

United States,

North East Asia

Charged USD80

Charged USD200

Not allowed

Not allowed

HAN/SGN/DAD/CXR/VDO to BKK/SGN/KUL/CGK: No

Others: Yes

General Fare Rules:

  1. Combination:
  • Permitted. Most restricted condition applied
  1. Extension:
  • Economy Lite: Not permitted.
  • Other Fare Type: Permitted. Passenger have to pay fare difference and change fee (if any).
  1. Change - Cancellation:
  • Change: Permitted to equal or higher fare only.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  1. Change fee:
  • Multiple change fee: Highest change fee of all change fare component applied.
  • Refund change fee is not permitted.
  1. Upgrade:
  • Permitted to higher available booking class.
  • Passenger have to pay fare difference and change fee (if any).

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM OUTSIDE VIETNAM

Fare Type

Departure

Change fee

Cancellation fee

Priority check-in

Advanced Seat

Check-in Baggage

Business Flex

J, C

From South East Asia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Korea

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From North East Asia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Australia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From United States

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Europe

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

Japan

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Taiwan, China

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Russia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

Business Classic

D, I

From South East Asia

Charged USD30

Charged USD120

Allowed

Allowed

Yes

From Korea

Charged USD30

Charged USD120

Allowed

Allowed

Yes

From North East Asia

Charged CNY130/ HKD360

Charged USD120

Allowed

Allowed

Yes

From Australia

Charged AUD50

Charged USD120

Allowed

Allowed

Yes

From United States

Charged USD20

Charged USD150

Allowed

Allowed

Yes

From Europe

Charged EUR/GBP75

Charged EUR/GBP200

Allowed

Allowed

Yes

From Japan

Charged JPY15000

Charged USD200

Allowed

Allowed

Yes

From Taiwan, China

Free

Charged USD120

Allowed

Allowed

Yes

From Russia

Charged EUR100

Charged EUR200

Allowed

Allowed

Yes

Premium Economy Flex

W

From South East Asia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Korea

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From North East Asia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Australia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From United States

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Europe

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Japan

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Taiwan, China

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

From Russia

Permitted without fee

Charged USD100

Allowed

Allowed

Yes

Premium Economy Classic

Z, U

From South East Asia

Charged USD30

Charged USD100

Allowed

Allowed

Yes

From Korea

Charged USD30

Charged USD100

Allowed

Allowed

Yes

From North East Asia

Charged USD30

Charged USD100

Allowed

Allowed

Yes

From Australia

Charged AUD50

Charged USD100

Allowed

Allowed

Yes

From United States

Charged USD30

Charged USD100

Allowed

Allowed

Yes

From Europe

Charged EUR/GBP75

Charged EUR/GBP150

Allowed

Allowed

Yes

From Japan

Charged JPY15000

Charged USD150

Allowed

Allowed

Yes

From Taiwan, China

Free

Charged USD100

Allowed

Allowed

Yes

From Russia

Charged EUR100

Charged EUR150

Allowed

Allowed

Yes

Economy Flex

Y, M, B, S

From South East Asia

1. Before ticketed flight date: free

2. On/After ticketed flight date:

- Y booking class: free

- M/B/S booking class: charged USD20/ SGD30/ THB720/ MYR85/ IDR290000

1. Before ticketed flight date: charged USD100

2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

From Korea

1. Before ticketed flight date: free
2. On/After ticketed flight date:
- Y booking class: free
- M/B/S booking class: charged KRW30000, except for rebook: free

1. Before ticketed flight date: charged USD100

2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

From North East Asia

1. Before ticketed flight date: free

2. On/After ticketed flight date:

- Y booking class: free

- M/B/S booking class: charged CNY130/HKD360

1. Before ticketed flight date: charged USD100

2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

From Australia

1. Before ticketed flight date: free

2. On/After ticketed flight date:

- Y booking class: free

- M/B/S booking class: charged AUD50

1. Before ticketed flight date: charged USD100

2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

From United States

1. Before ticketed flight date: free

2. On/After ticketed flight date:

- Y booking class: free

- M/B/S booking class: charged USD20

1. Before ticketed flight date: charged USD100

2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

From Europe

1. Before ticketed flight date: free

2. On/After ticketed flight date:

- Y booking class: free

- M/B/S booking class: charged EUR/GBP75

1. Before ticketed flight date: charged EUR/GBP100

2. On/After ticketed flight date: charged EUR/GBP150

Not allowed

Allowed

Yes

From Japan

1. Before ticketed flight date: free

2. On/After ticketed flight date:

- Y booking class: free

- M/B/S booking class: charged JPY15000

1. Before ticketed flight date: charged USD100

2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

From Taiwan, China

Free

1. Before ticketed flight date: charged USD100

2. On/After ticketed flight date: charged USD150

Not allowed

Allowed

Yes

From Russia

1. Before ticketed flight date: free

2. On/After ticketed flight date:

- Y booking class: free

- M/B/S booking class: charged EUR100

1. Before ticketed flight date: Charged EUR100

2. On/After ticketed flight date: charged EUR200

Not allowed

Allowed

Yes

Economy Classic

H, K, L, Q, N, R

From South East Asia

Charged:

- Before ticketed flight date: USD20/ SGD30/ THB720/ MYR85/ IDR290000

- On/After ticketed flight date: USD50/ SGD70/ THB1800/ MYR215/ IDR720000

Charged:

- Before ticketed flight date: USD100

- On/After ticketed flight date: USD150

Not allowed

Allowed

Yes

From Korea

Charged:

- Before ticketed flight date: KRW30000, except for rebook: free

- On/After ticketed flight date: KRW60000, except for rebook: free

Charged:

- Before ticketed flight date: USD100

- On/After ticketed flight date: USD150

Not allowed

Allowed

Yes

From North East Asia

Charged:

- Before ticketed flight date: CNY130/HKD360

- On/After ticketed flight date: CNY320/HKD510

Charged:

- Before ticketed flight date: USD100

- On/After ticketed flight date: USD150

Not allowed

Allowed

Yes

From Australia

Charged:

- Before ticketed flight date: AUD50

- On/After ticketed flight date: AUD150

Charged:

- Before ticketed flight date: USD100

- On/After ticketed flight date: USD150

Not allowed

Allowed

Yes

From United States

Charged:

- Before ticketed flight date: USD20

- On/After ticketed flight date: USD50

Charged:

- Before ticketed flight date: USD120

- On/After ticketed flight date: USD200

Not allowed

Allowed

Yes

From Europe

Charged:

- Before ticketed flight date: EUR/GBP100

- On/After ticketed flight date: EUR/GBP200

Charged:

- Before ticketed flight date: EUR/GBP120

- On/After ticketed flight date: EUR/GBP250

Not allowed

Allowed

Yes

From Japan

Charged:

- Before ticketed flight date: JPY15000

- On/After ticketed flight date: JPY25000

Charged:

- Before ticketed flight date: JPY20000

- On/After ticketed flight date: JPY30000

Not allowed

Allowed

Yes

From Taiwan, China

Free

Charged:

- Before ticketed flight date: USD100

- On/After ticketed flight date: USD150

Not allowed

Allowed

Yes

From Russia

Charged:

- Before ticketed flight date: EUR100

- On/After ticketed flight date: EUR150

Charged:

- Before ticketed flight date: EUR150

- On/After ticketed flight date: EUR200

Not allowed

Allowed

Yes

Economy Lite

T, E, A

From South East Asia

Charged:

- Before ticketed flight date: 50USD/ 70SGD/ 1700THB/ 215MYR/ 3600INR/ 190AED/ 730000IDR

- On/After ticketed flight date: 80USD/ 115SGD/ 2700THB/ 350MYR/ 5700INR/ 300AED/ 1250000IDR

Charged:

- Before ticketed flight date: USD100

- On/After ticketed flight date: USD150

Not allowed

Not allowed

Yes

From Korea

Charged:
- Before ticketed flight date: KRW60000, except for rebook: free
- On/After ticketed flight date: KRW90000, except for rebook: free

Charged:
- Before ticketed flight date: KRW95000
- On/After ticketed flight date: KRW125000

Not allowed

Not allowed

Yes

From North East Asia

Charged:
- Before ticketed flight date: CNY450/HKD510
- On/After ticketed flight date: CNY450/HKD510

Charged:- Before ticketed flight date: KRW95000
- On/After ticketed flight date: KRW125000

Not allowed

Not allowed

Yes

From Australia

Charged:
- Before ticketed flight date: AUD150
- On/After ticketed flight date: AUD250

Charged:
- Before ticketed flight date: AUD250
- On/After ticketed flight date: AUD350

Not allowed

Not allowed

Yes

From United States

Charged:
- Before ticketed flight date: USD100
- On/After ticketed flight date: USD150

Charged:
- Before ticketed flight date: USD150
- On/After ticketed flight date: USD250

Not allowed

Not allowed

Yes

From Europe

Charged EUR/GBP150

Charged EUR/GBP200

Not allowed

Not allowed

Yes

From Japan

Charged JPY25000

Charged JPY30000

Not allowed

Not allowed

Yes

From Taiwan, China

Charged TWD700, except for: Revalidate/Reissue/Exchange for rebook: free

Charged:

- Before ticketed flight date: USD100

- On/After ticketed flight date: USD150

Not allowed

Not allowed

Yes

From Russia

Charged:
- Before ticketed flight date: EUR150
- On/After ticketed flight date: EUR250

Charged:
- Before ticketed flight date: EUR180
- On/After ticketed flight date: EUR280

Not allowed

Not allowed

Yes

Economy Super Lite

G, P

From South East Asia

Charged 80USD/ 115SGD/ 2700THB/ 350MYR/ 5700INR/ 300AED/ 1250000IDR

Charged USD150

Not allowed

Not allowed

BKK/SGN/KUL/CGK to HAN/SGN/DAD/CXR/VDO: No

Others: Yes

From Korea

Charged KRW90000

Charged USD150

Not allowed

Not allowed

Yes

From North East Asia

Charged CNY600/HKD700

Charged USD150

Not allowed

Not allowed

Yes

From Australia

Charged AUD250

Charged AUD300

Not allowed

Not allowed

Yes

From United States

Charged USD150

Charged USD250

Not allowed

Not allowed

Yes

From Europe

Charged EUR/GBP150

Charged EUR/GBP250

Not allowed

Not allowed

Yes

From Japan

Charged JPY25000

Charged JPY30000

Not allowed

Not allowed

Yes

From Taiwan, China

Charged TWD1000, except for: Revalidate/Reissue/Exchange for rebook: free

Charged TWD2000

Not allowed

Not allowed

Yes

From Russia

Charged EUR250

Charged EUR300

Not allowed

Not allowed

Yes

General Fare Rules:

  1. Combination:
  • Permitted. Most restricted condition applied.
  1. Extension:
  • Economy Lite: Not permitted.
  • Other Fare Type: Permitted. Passenger have to pay fare difference and change fee (if any).
  1. Change - Cancellation:
  • Change: Permitted to equal or higher fare only.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  • Passenger have to pay fare difference and change fee (if any).
  1. Change fee:
  • Multiple change fee: Highest change fee of all change fare component applied.
  • Refund change fee is not permitted.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

VIETJET AIR CONDITIONS

Conditions ECO DELUXE SKYBOSS
Hand baggage

07 kg

07 kg

10 kg

Checked baggage

Purchase

20 kg

30 kg

Changes in name

Not Permitted  

Not Permitted  

Not Permitted  

Changes in itinerary

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

• Free of charge
• Fare difference applies (if any)

Upgrade

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

Not applicable

No-show

• The no-show flight ticket is automatically cancelled
• The entire fare of the cancelled flight is forfeited

Contact us within 3 working days after the scheduled departure time to request cancelling

Cancelation & credit shell

• Not Permitted

• Not Permitted

• Permitted with fee (*)
• Credit shell is valid for use up to 01 year

Time condition

All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

Note:

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Vietjet (VZ) Fare & Flights

(*) Only applicable to ticket booked with original SkyBoss fare (not applicable to SkyBoss fare upgraded from other fare types). Credit shell is valid for use up to 01 (one) year from the scheduled departure date of the cancelled flight. System administration fee applies.

(*) For flights operated by Vietjet Air and Thai Vietjet Air, customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

Changing fee

Package Domestic International

Route, date, flight change

USD 30

USD 50

Name change (SkyBoss only)

USD 30

USD 50

Cancelation to credit shell
(SkyBoss only)

USD 30

USD 50

Baggage Fare

Package

Domestic

International

Note

BKK/RGN/KUL

HKG/TPE/TNN /RMQ/KHH/REP/SIN

ICN/PUS/PUS-REP (1 stop-HAN)

15kg

USD 12

USD 18

USD 23

USD 30

Prepaid baggage via website.

20kg

USD 15

USD 20

USD 25

USD 35

25kg

USD 25

USD 30

USD 36

USD 45

30kg

USD 30

USD 35

USD 43

USD 55

35kg

USD 35

USD 40

USD 49

USD 65

40kg

USD 40

USD 45

USD 56

USD 75

Baggage at the airport

USD 15 / 15kg

USD 30 / 20kg

USD 40 / 20kg

Buy at the airport (3 hours before departure time)

Over weight

USD 2 / kg

USD 15 / kg

BAMBOO AIRWAYS CONDITIONS

Conditions Economy Plus Business
Hand baggage

07 kg

07 kg

2 x 07 kg

Checked baggage

Purchase

20 kg

30 kg

Changes in name

Not permitted  

Permitted with fee

Permitted with fee

Changes in itinerary

Not permitted

• Change fee, and fare difference (if any) apply

• Change fee, and fare difference (if any) apply

Cancellation/Refund

Not permitted

Permitted with fee

Permitted with fee

No-show

After the departure of flight time

Time condition

24 hours before the 1st commencing flight departure time

Note: For Bamboo Business, Flight date / time change is applied:

• Free of charge + fare difference if any upon your request before 24 hours from commencing flight departure time.

• A fee + fare difference if any upon your request within 24 hours after commencing flight departure time.

Changing fee

  Economy Plus Business

Route/ itinerary change

USD 30

USD 30

Before 24 hours from departure time: Free
After that: USD15

Date, time change

USD 30

USD 30

Free of charge

Name change

Not permitted

USD 30

USD 30

Cancellation/refund

Not permitted

Not permitted

USD 100

Baggage Fare

Package

Domestic

International

Note

BKK/RGN/KUL

HKG/TPE/TNN /RMQ/KHH/REP/SIN

ICN/PUS/PUS-REP (1 stop-HAN)

Others

15kg

USD 12

USD 18

USD 23

USD 30

USD 40

Prepaid baggage via website.

20kg

USD 15

USD 20

USD 25

USD 35

USD 45

25kg

USD 25

USD 30

USD 36

USD 45

USD 60

30kg

USD 30

USD 35

USD 43

USD 55

USD 75

35kg

USD 35

USD 40

USD 49

USD 65

85 USD

40kg

USD 40

USD 45

USD 56

USD 75

95 USD

Baggage at the airport

16 USD / 15kg

USD 30 / 20kg

USD 40 / 20kg

60 USD / 20kg

Buy at the airport (3 hours before departure time)

Over weight

2.5 USD / kg

USD 15 / kg

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